网上付款常见问题

透过触控网络付款

TouchNet是一个基于web的, 实时服务,将提供在线, self-service access to the students account and billing history, and allows you to make and/or schedule payments using your Visa, 万事达卡, Discover or American Express cards (processing fee applies) or via an electronic payment from a checking or saving accounts (complimentary). TouchNet将通过 巢.

The Office of 学生账户 does not accept electronic debit of checking or savings accounts payments by phone, 亲自或通过信用卡. Credit card or electronic check payments can only be made online.

我可以用支票付款吗?
十大博彩推荐排名州立大学 has contracted with TouchNet to process electronic debit of checking or savings account payments. This service is complimentary; there is no convenience fee for this function. All e-check payments can only be deducted from your personal checking /savings accounts. Checks that are processed with an account other than a personal checking /savings accounts (i.e., credit card number/line of credit, mutual fund accounts, money market accounts, etc. will be rejected; returned check fee applies). Do not use the account number printed on your ATM card.
退回支票费:
你将被评估60美元.00 return payment fee for any check or electronic payment returned to the 大学 by your bank.
Common reasons that payments are returned include but not limited to:
  • 资金不足.
  • 被关闭或冻结的银行账户.
  • 停止向银行要求付款.
  • 不正确的帐户和/或路由号码.
避免评估退货物品的费用, please double-check that you correctly enter your bank routing and account numbers when making an online payment on TouchNet. Once the payment is made, the 大学 cannot alter and/or cancel the payment.
When I accessed TouchNet to pay by e-check, I was asked for a routing number. 路由号码是多少?
The ABA routing number is a unique identifier for a bank/financial institution. It is typically a nine digit number at the bottom left of your check. It is the second set of numbers that appears on your check other than your checking account number and check number.
我可以用信用卡支付吗?
信用卡只接受通过网上 . Credit/debit cards are not accepted at the 大学. A $3.00 minimum charge can be made via Master Card, Visa, Discover or American Express. There will be a non-refundable convenience fee of 2.75% added by the servicer to the cardholder’s payment in addition to the principle.
I am paying with a credit card and TouchNet wants me to input a three to four-digit CID number. 这是什么??
CID编号, 也被称为CVV2, is a three-digit value that is printed on the signature panel on the back of Visa, 万事达卡 and Discover cards immediately following the credit card account number. The American Express CID number is the four-digit value at the front of the card, 上面有信用卡号码.
Can I make payments using several different credit cards on the same day?
Yes, depending on the terms of your credit card agreement.
为什么我的信用卡被拒了?
If your credit card was declined at the time of submission, you may want to check the account number and/or CVV numbers to confirm that the information was entered correctly. Also, please re-check that the credit card billing address was correct. You may also need to contact your credit card company as some companies limit the transaction amount per day.
什么是授权用户? How do I give a parent, grandparent or other person access to the payment site?
Authorized users may view student account activity and make payments. Students can restrict what authorized users see. They can let authorized users see all account activity or payment history, or both. 保护所有用户的隐私, students and their authorized users cannot see or use each other’s saved payment methods. Students can remove authorized users at any time. This prevents the authorized user from further viewing the student’s information.
授予授权用户访问权限:
  • 登录TouchNet
  • Select the “Authorized User” tab in the “My Account” menu.
  • 选择“添加授权用户”
  • 输入授权用户的电子邮件地址
  • 点击“继续”
  • 同意本条款及细则最终确定
  • 点击“继续” A confirmation of your transaction will appear.
An email with instructions on how to log in and view your payment plan information will be emailed to the designated person. This person will log in using the email address you provided and the temporary password provided in the email.
保护所有用户的隐私, students and their authorized users cannot see or use each other’s saved payment methods. Students can remove authorized users at any time. This prevents the authorized user from further viewing the student’s information.
After completing the above how will parents/guardian/employer make payments online?
After submitting the new user’s email address and signing an electronic authorization login, instructions and a randomly generated password will be emailed to the new authorized user. After logging in with the email address and this password, the authorized user will update their profile and password.
Do I have to pay my full balance, or can I make a partial payment?
The amount can be changed by highlighting the balance owed and updating the total to reflect:
  • 支付全部余款.
  • 支付部分款项.
When I make a payment, will I get a receipt or a confirmation number?
付款时可以打印收据. A receipt will also be emailed to the address on file.
我可否在触控网上缴交逾期欠款?
If you wish you make a payment towards a balance incurred in a past semester, 访问我们的红鹰中心或发邮件 redhawkcentral@hebhgkq.com.